Due to increased volume and the impact of COVID-19, we are experiencing delays in processing and shipping. Therefore, your order may take longer than usual to arrive and we are working diligently to get them to you as quickly as possible.
The email you received with your tracking information is the best resource for updates and the timing of your order delivery.
In addition, we assure you that any shipping delays will not impact your return or exchange time frame. All returns and exchanges are based on the date your order was delivered.
All of our packages and warehouses are rigorously disinfected several times daily using hospital standards. Our employees also get daily checkups by medical professionals. So your packages are totally safe.
We thank you for your patience as we fulfill orders as quickly and safely as possible and apologize for any inconvenience.
We hope the info provided here answers your questions about the safety of packages from Lusme. Should you have more questions or concerns please don't hesitate to contact us through [email protected] We will do our best to respond ASAP.
Will my order be delayed?
There may be a slight delay with your order, but rest assured it is on its way to you.
We are following local government guidelines which are ever-changing, please keep checking your tracking for updates to your order. If an order is failed to be delivered,our team will personally contact your regarding a refund or re-shipment.
Here is the PACKAGE RECEVING NOTIFICATION during COVID-19-contactlessly ,in case of the omission by the logistics clearance information resulted in the package , which can not be reached by the recipients in time for the following reasons with warm tips:
As a result of the COVID-19, the country's prevention and controlled measures are constantly being upgraded, and there customs clearance and delivery will be delayed to varying degrees.
1.In order to ensure the smooth clearance and delivery of the shipment rapidly , please confirm that the recipient whether could be coordinated with local customs clearance and package signed.
2. If the recipient can not cooperate with subsequently above , the local foreign custom or post office may arrange to return or destroy directly. All costs arising therefrom will be borne by the sender.
Please kindly note for that.
3. PS.If customs clearance occurs unfortunately, please cooperate with customs clearance. There is a return (cost) due to that requiring, As for the seller,we may choose to abandon parts as far as possible because of the epidemic situation, which may lead to different degrees of problems in logistics customs clearance in various countries.
4.About delivery time under COVID-19
And due to the COVID-19, the delivery flights are reduced, and freight rates have increased.So the delivery speed may be slower, and the logistics company may update the delivery information slowly, too.We are so sorry about that. Please understand it.
Please check email integrally so as not to miss your logistics and receiving information. Thanks for your understanding and coorperation.