Shipping & Handling
A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Shipping & Delivery
Delivery Time=Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
For example, if you order a shoes, it will need 3-5 business days of processing time and then 10-20 business days of shipping time. Therefore, you can expect to receive it in 13-25 business days.
Shipping fees are calculated based on price.Free shipping over US $89.
Shipping fees will be charged depending on the country, if the order amount is less than $99. For example, the United States will charge $13.Maximum freight is $29.99.
Some products may be delayed due to the complicated production process,the shipment time of products has become longer ，please be patient, we have been pursuing good quality to each of our customers, our products will not disappoint you, thank you for your understanding!
(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.
If you have any further questions, please contact our customer services at [email protected]
- Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping and China Post times have been affected.
2. Processing time: In order to guarantee the quality of our products, Lusme.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
3.About delivery time under COVID-19
And due to the COVID-19, the delivery flights are reduced, and freight rates have increased.So the delivery speed may be slower, and the logistics company may update the delivery information slowly, too.We are so sorry about that. Please understand it.
If you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section instead of state or province section.
In light of the current global situation, our first priority as a company is to keep our employees, clients, and communities safe. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols and exhaustive ongoing sanitation. The same protocols are currently being observed by many local shipping carriers around the globe, resulting in potential processing and shipment delays.
We continue to prioritize the safety of both our customers and colleagues, and thank you for your continued patience during these unprecedented times.